Refund Policy

We want you to stay because Kinnita helps, not because it is hard to leave.

14 days, no questions

If Kinnita is not right for you, ask for a refund within 14 days of a payment and we return that payment in full. You do not need to give a reason.

After 14 days

You can cancel at any time. The service keeps working until the end of the period you paid for and then stops; it does not renew. We do not refund the rest of a period that has already started, unless the law requires it, we failed to provide the service, or you cancel because you do not accept a change in our Terms.

How to ask

• Paid by invoice: write to hello@kinnita.com from your account's e-mail and add the invoice number. The money returns to the account it came from within 10 working days.
• Paid by card: write to us, or ask Paddle directly at paddle.net. Paddle is the seller of record for card orders and returns the money to your card.

If something went wrong

If we charged you twice or the wrong amount, we return the difference in full, whenever you notice it. Your rights under the law are not affected.